This woman calls to order a product.  It appears she doesn't speak very good English.  I ask her her name.  She says, "Kan... umm.... umm... y... umm... umm... Like the country Kenya."  I say, "K-E-N-Y-A?"  (This after she just said A.)  She says, "umm yeah!  That's how you spell it!"

Do people not know how to spell their own names?

So this really old woman from backwoods Alabama calls for free information about a product.  She gives her husband's name, but she is so country it almost sounds like she doesn't know English.  I ask her her name and she says, "Bill Reef" (last name changed for anonymity purposes)  I say, "Bill Reef."  She says, "NO!  Not Bill Reef, Bill Reef!"  But her accent is so strong it sounds like 'Beel' or something of that form.  I say, "Bill - B-I-L-L."  She says, "No!  B-I-L-L!"  I say, "Right, B-I-L-L!"  She again says, "No!  B as in word!"  (or what sounded like word to me)   So then I'm very confused!  So I say, "B as in word??"  She says, "YES!  B as in word!"  So I again say, "ok so it's B-I-L-L?"  She AGAIN says, "NO!  It's B-I-L-L!"  I AGAIN say, "RIGHT!  B-I-L-L!"  She AGAIN says, "NO!  B as in AB - like the alphabet, I-L-L."  I give up and say, "ok."  I didn't realize that people could have such a strong accent in the United States!

This woman was wanting to order a product, but it was being shipped by UPS.  First of all, she never even gave me her name or address.  But she said if it was being shipped by UPS she wouldn't be there because she works.  So I suggested that she have it ship to a relative, friend or neighbor.  She said 'no way' on the neighbors that she doesn't talk to any of them.  So she said, "ok, if I have this shipped to my house, what time will it be here?"  I said, "ma'am I don't have any idea.  UPS delivers all day and into the evening."  Then she says, "oh... so you don't know what time they will be at my house?"  Umm... NO!